Shipping and Returns
Shipping and Return Policies
How is shipping calculated?
Shipping is based on the weight and dimensions of the packages.
What carrier will be used when shipping my order?
We ship UPS Ground, Fed Ex or pallet shipping by an independent trucking company for larger orders.
Do you charge any extra handling fees?
We only charge the fee that UPS charges--no handling fees.
Why is shipping not included in my cart total?
We will add the shipping charges after your order is filled, packed, weighed and then calculated.
Is there a money back guarantee on all items?
Our merchandise is not sold on a guaranteed sales basis and may not be returned without our authorization. A Return Authorizaton Number will be issued for approved returns.
What is the return policy for defective goods?
Claims for shortages or defective goods must be made within 5 business days after receiving the merchandise.
Is there a restocking fee?
Merchandise accepted for return other than defective or wrong merchandise is subject to a 25% restocking fee.
Who pays for shipping on returns?
Buyers pay freight of any returned merchandise.
Do you perform quality assurance on your products?
All merchandise leaves our warehouse in perfect condition. Your order is inspected for accuracy and packed carefully. Our responsibility for the condition of your order ends when the carrier picks it up.