Shipping and Returns
Welcome to our Shipping and Returns page. We want to ensure that your experience with R & M Wholesale USA Inc is transparent, straightforward, and hassle-free. Please read the following information carefully to understand our shipping and returns policies.
- Orders are typically processed within 1-2 business days.
- Orders placed before 12 PM EST will be processed and shipped on the same day.
- If you need an invoice when your order is shipped, please include this request in the designated notes section.
- We utilize UPS and FedEx for standard shipping, and for larger pallet shipments, we have accounts with Central Transport and work with a dedicated shipping broker.
- If you wish to expedite your shipping, please indicate your preference in the comments section during the ordering process.
- Shipping costs are determined according to the weight and dimensions of the package, considering the distance from our zip code to yours.
- We do not apply additonal handling fees.
- Shipping costs are not included in the cart total, as they can only be determined accurately once the order is filled, packed, and weighed.
- The customer is responsible for covering all shipping costs.
- We do not offer international shipping, and our website is configured to restrict international orders.
- We are able to ship to freight forwarders, provided that the destination address is withn the United States.
- The shipping carrier used for the order will send the tracking number for your order via email after our daily system shutdown.
- If you wish to receive the tracking number via email, please make a note of this in the order comments section during checkout.
- While we strive to meet delivery timeframes, unforeseen circumstances (e.g., weather, logistics, holidays) may cause shipping delays.
- If you have a specific delivery time requirement, we recommend placing your order well in advance to ensure timely delivery.
Returns and Exchanges:
- Eligibility: Returns are accepted for damaged or defective products, incorrect items, or items not meeting their description.
- Initiating a Return: To initiate a return, please contact our customer support team with 5 business days of receiving your order. Please provide details about the issue, and we will guide you through the return process. Items cannot be returned without prior authorization.
- Return Shipping: We will provide instructions for return shipping. Return shipping costs will be assessed on a case-by-case basis. Please note that the initial shipping costs incurred during the purchase will not be refunded.
- Product Inspection: Once we receive the returned products, our team will inspect them to verify the issue. Once the return is approved, we will process a refund or credit pomptly.
- Exchanges: Exchanges for damaged or incorrect items will be processed promptly, and replacement items will be shipped as soon as possible.
- Clear communication is essential for resolving any order-related issues or returns. We encourage you to reach out as soon as possible so we can assist you effectively.
- Please note that our products do not come with a money-back guarantee. Unauthorized returns of items are not accepted.
- A restocking fee of 25% will apply to returns unless the items are defective or incorrect.
- Refunds or store credits will only be issued for items that remain unused, unopened, and in their original packaging without any alterations.
- All merchandise departs our warehouse in impeccable condition. Your order undergoes thorough accuracy checks and is meticulously packed. Our responsibility for the condition of your order concludes once it is picked up by the carrier.